Position Summary and Essential Job Duties:
Candidate will assist in maintaining Windows 2000 and Citrix servers and workstations, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned.

Job Knowledge, Skills and Abilities:

• Must be knowledgeable in Win XP, MS Office, Outlook, Active Directory and familiar with help desk tools.
• Good verbal and written communication skills needed with a high focus on customer service.
• Ability to provide creative solutions to user problems to ensure user satisfaction and productivity
• Ability to move and handle computer equipment weighing up to 25 lbs.
• Experience in managing groups and user permissions
• Basic understanding of service delivery framework
• Basic understanding of networks, PCs and hardware configuration
• Participation in occasional project teams; resourceful and creative problem solving skills
• Excellent teamwork and customer service skills

Physical Demands/Work Environment:

• Repetitive use of hands and arms.
• Eye strain from continual computer use.
• Physical ability to lift up to 25 pounds

Education

• College degree or a Minimum 2 years professional experience in IT (certifications are a plus)

Interamerican Motor Corporation is an equal opportunity employer.

E-mail your resume to:

• [email protected]
• Must reference job title in the subject line when emailing your resume, or in the text of your cover letter if faxing.

EOE M/F/D/V

• It is the policy of Interamerican Motor Corporation to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state and local laws and regulations.